At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. We pay our respects to their Elders past and present. We commit to working together to build a prosperous and inclusive Australia.
have problems paying for your Telstra service. You may not be eligible for our payment assistance if we verify that you don't have an active account with Telstra. If you are not eligible for our support, we will contact you and let you know why.
If you need help paying for your Telstra services, there is no charge for you to request payment assistance support. Our priority is to keep you connected, get you back on track and make sure you feel you can meet your financial commitments.
We'll only disconnect your Telstra services as a last resort. We'll send you written notices before this happens. The sooner you contact us, the sooner we can help you. Access our Payment Assistance Policy (PDF, 156KB) for more information.
If you're struggling to keep up with your payments, you may need payment assistance. Whether it's a short-term set back or something longer term, we understand that payment difficulties can happen for many reasons, such as:
You can reach out to discuss extending the support if your circumstances have changed or if you still require assistance at that time. If you have previously received payment assistance, you can apply again at any time.
We know that you may have other services that you need help with, if you need help paying for other services, the Small Business Debt Helpline or 1800 413 828 can help by providing free Financial Counsellors.
We know that you may have other services that you need help with, if you need help paying for other services, the National Debt Helpline or 1800 007 007 can help by providing free Financial Counsellors.
If you're experiencing more serious financial difficulties, you may wish to seek free and independent advice from a community financial counsellor. You may also be eligible for government support.
Our Payment Assistance Policy (PDF, 156KB) outlines information for you to consider before applying for payment assistance. We have additional languages and other versions available.
官网：https://www.telstra.com.au/aboutus/support-in-times-of-need/adversity-financial-hardship
资料来源：企业官网公司介绍页面（复核日期：2026-10-29）。